Returns & Exchanges

At Pendantify, we want you to be completely in love with your new jewelry; if you're not satisfied, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original velvet pouch and branded box to ensure it remains protected during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return mailer.

4

Drop Off and Track

Deliver your package to any authorized carrier location and keep your drop-off receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing