Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and service.
What materials are used in Pendantify jewelry?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.
Can I return my pendant if I change my mind?
Yes, we offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized or custom-engraved pieces are final sale.
How should I care for my jewelry to prevent tarnishing?
To maintain its shine, avoid contact with water, perfumes, and lotions. Store your pendant in a cool, dry place, preferably in the microfiber pouch provided with your order.
Do you offer a warranty on your products?
Every Pendantify piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.